FAQ

FREQUENTLY ASKED QUESTIONS

Q: ARE YOUR PRODUCTS CRUELTY AND VEGAN FREE?
A: Our products are never tested on animals and always made safely. They’re 100% cruelty-free and vegan friendly.

Q: HOW DO I RETURN MY ORDER?
A: For all returns please email our customer service team at info@aliverofficial.com.

Q: HOW CAN I PAY FOR MY ORDER?
A: You can pay for your order using PayPal, or Credit Cards. Instruction for Paypal, click here

Q: AFTER REGISTRATION, HOW CAN I GET REGISTRATION POINTS AND REDEEM COUPONS?

A: Click the Header "Coupon" and copy the Code ID. After registration, using the code while checking out.

Q: HOW DO I KNOW THAT YOU HAVE RECEIVED MY ORDER?
A: Once you've placed your order, you will receive an order confirmation email, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox!

Q: CAN I MAKE CHANGES TO MY ORDER?
A: Unfortunately, once you’ve made your order, our warehouse team will have already started processing your order and are therefore unable to make any changes.

Q: WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?
A: Contact us immediately at info@aliverofficial.com and we will resolve the issue.

Q: CAN I EXCHANGE AN ITEM?
A: An exchange is only offered on faulty or damaged products. Aliver does not offer an exchange for a change of mind. To exchange an item, please email info@aliverofficial.com. Please note, return shipping costs are to be paid by the customer. We suggest you use a trackable shipping method.

Q: WHERE DO YOU DELIVER TO?
A: We deliver internationally!

Q: HOW MUCH DOES DELIVERY COST?
A: Please click here: Shipping Policy

Q: WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?
A: No, Aliver will be charged for this.

Q: HOW LONG WILL DELIVERY TAKE?
A: This is calculated depending on the location your parcel must be sent to.
For the United States – Orders are shipped from our local warehouse within 3 working days. Depending on your location, shipping can take up to 2-14 days.
For WORLDWIDE – Orders are shipped within 3 working days but could take up to 20 working days to arrive.

Q: WILL A SIGNATURE BE NEEDED FOR MY DELIVERY?
A: Yes! Unless you state otherwise.

Q: CAN I TRACK MY ORDER?
A: Absolutely. You will find your tracking details in your shipping email. Click the link, and follow the instructions.

Q: CAN YOU DELIVER TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?
A: Yes! You can have your parcel delivered to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organization in the address field, as well as the contact name to ensure your parcel is successfully delivered.

Q: CAN I USE A DISCOUNT CODE WHILST A SALE IS RUNNING?
A: No. You can't combine discount codes with online sales.

Q: HOW CAN I FIND OUT MORE INFORMATION ABOUT A PRODUCT?
A: If you can't find the information you need about a product, please don't hesitate to contact us at info@aliverofficial.com and we'll try our best to help you.

Q: WHERE CAN YOU CONTACT US?
A: If you have any questions, please don’t hesitate to get in contact by emailing: info@aliverofficial.com. We will do our best to assist with your inquiry.

Order based enquires should be directed to: info@aliverofficial.com

Q: Is the UV light necessary?

A: Yes. This polish is intended for UV light.

Q: How many seconds does it take to cure the polish?

A:It usually doesn’t take long at all!

Q: Can I apply nail polish on poly gel nails?

A: Yes. You can apply gel polish on any type of nail extension.

Q: Does it has the base coat and the oil stuff?

A: No, it's just the colors shown.

Q: Do these gel nail polish sets have any bad smells?

A: Does not have a bad smell! Just a little smell, it's normal.