Refund & return policy

Refund And Return Policy

Thanks for choosing Aliverofficial. We guarantee All Aliveroffical.com Products is strictly tested by our quality inspector before delivery, if you need after sales service, please contact us by email: info@aliverofficial.com 
After you email us to apply for return, we will reply you in 48 hours. 

Quality problems
If you encounter any problems, please check with us to get the solution, we provide free changing for your order within 7 days from the receiving date on the condition of we confirm it is quality problem.
➔ We provide 180 days free warranty for the product on the condition of no human damage.
➔ Shipping charge: it’s covered by Aliverofficial.com.

Size Change
➔ Please try the items as soon as you get the parcel, if you need exchange size,Please ensure that the items returned are intact as its original state, never being used, and should be returned in the original packaging together with all parts, packaging list, certificate, instructions, invoice, and all gifts, if any.
➔ Shipping charge: Shipping fee both cover by Buyers.

Charged repairing
➔ We provide charged repairing for all products.
➔ Shipping charge: both trips shipping charge will be covered by Buyers.

Return:
➔ No exchange or return will be permitted if there is no label on the product due to its unclearness of production and importation.
➔ If the product proves to be defective, it can be exchanged for the same product.
➔ Customer service will process a refund upon the receipt of returns.

Exchange Processing flow
Step 1:
Please contact us by email info@aliverofficial.com , let us know your problem and confirm the solution.
Step 2:
Take a picture for what you shipped and send it to us, as well as tracking number. The maintenance fee depends on whether it is within the warranty.(please check the Warranty coverage)
Step 3:
We confirm the goods returned and checked the problem. Please also email us your
specific contact details (name, cell phone number, detail address, ZIP code).
Step 4:
We will send the goods back to you.
Thank You For Your Cooperation!

Refund Policy
● If you are not 100% satisfied with your purchase, you can return the product and
get a full refund or exchange the product for another one.
● You can Return or Refund a product for up to 7 days from the date you received it. Any
product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
● The refund will be processed within 7 working days after the receipt and validation of return. Please check your account then.
● For any problem related to the return and refund, please contact us.

Return address

For the return address, please contact customer service by email to obtain the address.(info@aliverofficial.com ) Thank you!

Cancellation of order

Aliverofficial.com generally send out your orders within 48 hours. To cancel an order, please contact Aliverofficial.com as soon as possible to cancel your order and get a refund immediately. But if your order has been shipped, we will refund your payment when you send back the order.

To cancel your order, please contact us via info@aliverofficial.com .

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

More Information
Email: info@aliverofficial.com